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Dhananjaya99
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using Fitness_core_BE.Helpers;
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using Fitness_core_BE.Infra.UoW;
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using Fitness_core_BE.Interfaces;
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using Fitness_core_BE.Interfaces.Services;
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using Fitness_core_BE.Models;
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using System.Net.Sockets;
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namespace Fitness_core_BE.Services.Ticket
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{
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public class TicketService : ITicketService
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{
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private readonly ITicketRepository _repository;
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private readonly UserRoleHelper _userRoleHelper;
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private readonly IUnitOfWork _uow;
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private readonly IActivityLogService _activityLogService;
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public TicketService(ITicketRepository repository, UserRoleHelper userRoleHelper, IUnitOfWork uow, IActivityLogService activityLogService)
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{
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_repository = repository;
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_userRoleHelper = userRoleHelper;
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_uow = uow;
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_activityLogService = activityLogService;
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}
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public async Task<object> GetTicketList(object payload, HttpContext httpContext)
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{
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try
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{
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var tickets = await _repository.GetTicketListAsync();
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return tickets;
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}
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catch
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{
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throw;
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}
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}
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public async Task<object> GetTicketByUserId(object payload, HttpContext httpContext)
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{
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try
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{
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// Guid userId = Guid.TryParse(httpContext.Items["UserId"]?.ToString(), out var parsedUserId)
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// ? parsedUserId
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// : throw new UnauthorizedAccessException("User ID not found in context");
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// Guid userId = Guid.Parse("a1b2c3d4-e5f6-4a5b-8c9d-0e1f2a3b4c5d"); // Testing purposes
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Guid userId = DataExtractor.GetUserIdFromContext(httpContext);
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var tickets = await _repository.GetTicketByUserIdAsync(userId);
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return tickets;
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}
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catch
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{
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throw;
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}
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}
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public async Task<object> GetTicketById(object payload, HttpContext httpContext)
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{
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try
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{
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var data = DeserializePayload.Deserialize(payload);
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Guid ticketId = Guid.Parse(data["ticketId"].GetString()!);
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var ticket = await _repository.GetByTicketIdAsync(ticketId);
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if (ticket == null)
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throw new KeyNotFoundException($"Ticket with ID {ticketId} not found");
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if (ticket.UserId != DataExtractor.GetUserIdFromContext(httpContext))
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throw new UnauthorizedAccessException("You do not have permission to view this ticket.");
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return ticket;
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}
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catch
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{
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throw;
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}
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}
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public async Task<object> GetTicketCategoryList(object payload, HttpContext httpContext)
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{
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try
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{
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var categories = await _repository.GetTicketCategoryListAsync();
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return categories;
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}
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catch
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{
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throw;
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}
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}
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public async Task<object> CreateTicket(object payload, HttpContext httpContext)
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{
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await _uow.BeginAsync();
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try
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{
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var data = DeserializePayload.Deserialize(payload);
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// Parse userId from context
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// Guid userId = Guid.TryParse(httpContext.Items["UserId"]?.ToString(), out var parsedUserId)
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// ? parsedUserId
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// : throw new UnauthorizedAccessException("User ID not found in context");
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// Guid userId = Guid.Parse("a1b2c3d4-e5f6-4a5b-8c9d-0e1f2a3b4c5d"); // Testing purposes
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Guid userId = DataExtractor.GetUserIdFromContext(httpContext);
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var ticket = new Fitness_core_BE.Models.Ticket
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{
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MainReason = data["mainReason"].GetString()!,
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FKTicketCategoryId = data.ContainsKey("ticketCategoryId") && !string.IsNullOrEmpty(data["ticketCategoryId"].GetString())
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? Guid.Parse(data["ticketCategoryId"].GetString()!)
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: (Guid?)null,
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TicketStatus = data.ContainsKey("ticketStatus") && !string.IsNullOrEmpty(data["ticketStatus"].GetString())
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? Enum.Parse<Fitness_core_BE.Models.Enums.TicketStatusEnum>(data["ticketStatus"].GetString()!)
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: Fitness_core_BE.Models.Enums.TicketStatusEnum.Pending,
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FKUserId = userId,
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CreateDate = DateTime.UtcNow
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};
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await _repository.CreateTicketAsync(ticket);
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await _uow.CommitAsync();
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// Log activity - non-blocking, failures won't crash the operation
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try
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{
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await _activityLogService.LogActivity(new { description = $"Ticket created with ID {ticket.TicketId}" }, httpContext);
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}
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catch (Exception logEx)
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{
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Console.WriteLine($"Activity log failed (non-critical): {logEx.Message}");
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}
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return ticket;
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}
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catch
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{
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await _uow.RollbackAsync();
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throw;
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}
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}
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public async Task<object> UpdateTicket(object payload, HttpContext httpContext)
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{
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await _uow.BeginAsync();
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try
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{
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var data = DeserializePayload.Deserialize(payload);
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Guid ticketId = Guid.Parse(data["ticketId"].GetString()!);
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var ticket = await _repository.GetByTicketIdAsync(ticketId) ?? throw new KeyNotFoundException($"Ticket with ID {ticketId} not found.");
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Guid userId = DataExtractor.GetUserIdFromContext(httpContext);
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if (ticket.UserId != userId)
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throw new UnauthorizedAccessException("You do not have permission to update this ticket.");
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ticket.MainReason = data.ContainsKey("mainReason") && !string.IsNullOrEmpty(data["mainReason"].GetString())
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? data["mainReason"].GetString()!
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: ticket.MainReason;
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ticket.TicketCategoryId = data.ContainsKey("ticketCategoryId") && !string.IsNullOrEmpty(data["ticketCategoryId"].GetString())
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? Guid.Parse(data["ticketCategoryId"].GetString()!)
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: ticket.TicketCategoryId;
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await _repository.UpdateTicketAsync(ticket);
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await _uow.CommitAsync();
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return ticket;
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}
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catch
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{
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await _uow.RollbackAsync();
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throw;
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}
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}
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public async Task<object> SendMessage(object payload, HttpContext httpContext)
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{
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await _uow.BeginAsync();
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try
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{
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var data = DeserializePayload.Deserialize(payload);
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// Parse userId from context
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// Guid userId = Guid.TryParse(httpContext.Items["UserId"]?.ToString(), out var parsedUserId)
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// ? parsedUserId
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// : throw new UnauthorizedAccessException("User ID not found in context");
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Guid userId = DataExtractor.GetUserIdFromContext(httpContext);
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Guid? adminId = await _userRoleHelper.GetAdminId(userId);
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bool isAdmin = adminId.HasValue;
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Guid ticketId = Guid.Parse(data["ticketId"].GetString()!);
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var ticket = await _repository.GetByTicketIdAsync(ticketId)
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?? throw new KeyNotFoundException($"Ticket with ID {ticketId} not found.");
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if (!isAdmin && ticket.UserId != userId)
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throw new UnauthorizedAccessException("You do not have permission to message this ticket.");
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var ticketMessage = new TicketMessage
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{
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Message = data["message"].GetString()!,
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FKTicketId = ticketId,
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IsSentByAdmin = isAdmin,
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AttachmentURL = data.ContainsKey("attachmentURL") ? data["attachmentURL"].GetString() : null,
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FKDocumentId = DataExtractor.GetNullableInt(data, "documentId"),
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CreateDate = DateTime.UtcNow
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};
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// First admin reply moves a ticket from Pending to Open — nothing previously
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// set this transition, so tickets sat in Pending forever once created.
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if (isAdmin)
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{
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if (ticket.TicketStatus == Models.Enums.TicketStatusEnum.Pending)
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{
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await _repository.UpdateTicketStatusAsync(ticketId, Models.Enums.TicketStatusEnum.Open);
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}
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}
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//Guid ticCatId = DataExtractor.GetRequiredGuid(data, "ticketCategoryId");
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//Guid? TcatId = await _repository.GetTicketCatId("Chat");
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//if (ticCatId == TcatId)
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//{
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//}
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await _repository.SendMessageAsync(ticketMessage);
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await _uow.CommitAsync();
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return ticketMessage;
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}
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catch
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{
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await _uow.RollbackAsync();
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throw;
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}
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}
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public async Task<object> SubmitTicketFeedback(object payload, HttpContext httpContext)
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{
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await _uow.BeginAsync();
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try
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{
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var data = DeserializePayload.Deserialize(payload);
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Guid ticketId = Guid.Parse(data["ticketId"].GetString()!);
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int rating = DataExtractor.GetRequiredInt(data, "rating");
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string? feedback = data.TryGetValue("feedback", out var feedbackContent) && !string.IsNullOrEmpty(feedbackContent.GetString())
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? DataExtractor.GetOptionalString(data, "feedback")
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: null;
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if (rating < 1 || rating > 5)
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throw new ArgumentException("Rating must be between 1 and 5.");
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var ticket = await _repository.GetByTicketIdAsync(ticketId) ?? throw new KeyNotFoundException($"Ticket with ID {ticketId} not found.");
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if (ticket.UserId != DataExtractor.GetUserIdFromContext(httpContext))
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throw new UnauthorizedAccessException("You do not have permission to submit feedback for this ticket.");
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if (ticket.TicketStatus != Models.Enums.TicketStatusEnum.Closed)
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throw new InvalidOperationException("Feedback can only be submitted after the ticket is closed.");
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await _repository.SubmitTicketFeedbackAsync(ticketId, rating, feedback);
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await _uow.CommitAsync();
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return new { message = $"The feedback for ticket with ID {ticketId} submitted successfully." };
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}
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catch
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{
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await _uow.RollbackAsync();
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throw;
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}
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}
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public async Task<object> CloseTicket(object payload, HttpContext httpContext)
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{
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await _uow.BeginAsync();
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try
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{
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var data = DeserializePayload.Deserialize(payload);
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Guid ticketId = Guid.Parse(data["ticketId"].GetString()!);
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var ticket = await _repository.GetByTicketIdAsync(ticketId)
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?? throw new KeyNotFoundException($"Ticket with ID {ticketId} not found.");
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if (ticket.UserId != DataExtractor.GetUserIdFromContext(httpContext))
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throw new UnauthorizedAccessException("You do not have permission to close this ticket.");
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await _repository.UpdateTicketStatusAsync(ticketId, Fitness_core_BE.Models.Enums.TicketStatusEnum.Closed);
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await _uow.CommitAsync();
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var updatedTicket = await _repository.GetByTicketIdAsync(ticketId);
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if (updatedTicket == null)
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throw new KeyNotFoundException($"Ticket with ID {ticketId} not found after update");
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return updatedTicket;
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}
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catch
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{
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await _uow.RollbackAsync();
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throw;
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}
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}
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public async Task<object> DeleteTicket(object payload, HttpContext httpContext)
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{
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await _uow.BeginAsync();
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try
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{
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var data = DeserializePayload.Deserialize(payload);
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Guid ticketId = Guid.Parse(data["ticketId"].GetString()!);
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var ticket = await _repository.GetByTicketIdAsync(ticketId) ?? throw new KeyNotFoundException($"Ticket with ID {ticketId} not found.");
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Guid userId = DataExtractor.GetUserIdFromContext(httpContext);
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if (ticket.UserId != userId)
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throw new UnauthorizedAccessException("You do not have permission to delete this ticket.");
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await _repository.DeleteAsync(ticketId);
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await _uow.CommitAsync();
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var deletedTicket = await _repository.GetByTicketIdAsync(ticketId);
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if (deletedTicket == null)
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return true;
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throw new ArgumentException($"Ticket with ID {ticketId} has not been deleted");
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}
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catch
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{
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await _uow.RollbackAsync();
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throw;
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}
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}
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}
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}
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